Privacy Policy

Section 01

Introduction

This Privacy Policy ("Policy") issued by ezspin1 ("we", "us", "our", "the Platform"), the operator of the online gaming and sports betting platform accessible at https://ezspin1.cam ("the Website"). This Policy applies to all individuals who visit, register on, or otherwise interact with the ezspin1 platform, including registered Members and prospective visitors.

ezspin1 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection legislation. We process only the data that is necessary to deliver our services, comply with our legal and regulatory obligations, and maintain the security and integrity of the platform.

By accessing the ezspin1 platform, creating an account, or submitting any personal information to us, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your data as described herein. If you do not agree with the terms of this Policy, you should discontinue use of the platform immediately.

Your privacy matters to us. ezspin1 does not sell, rent, or commercially trade your personal data to third parties. Data shared with service providers is strictly governed by data processing agreements and used only to fulfil the purposes described in this Policy.

Section 02

Definitions

For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:

"Personal Data" means any information that identifies or can reasonably identify a natural person, directly or indirectly — including name, identification number, contact details, IP address, device identifiers, financial data, and behavioural data.
"Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, modification, or deletion.
"Data Controller" means ezspin1, the entity that determines the purposes and means by which Personal Data is processed.
"Data Processor" means any third-party service provider that processes Personal Data on behalf of ezspin1, pursuant to a written data processing agreement.
"Member" / "User" means any registered account holder on the ezspin1 platform.
"KYC Data" means identity verification documents and associated information submitted by Members during the Know Your Customer process — including copies of MyKad, passport, proof of address, and payment method ownership documentation.
"Cookies" means small text files placed on your device by the ezspin1 platform or authorised third-party services for the purposes of session management, analytics, and personalisation.

Section 03

Data We Collect

ezspin1 collects personal data through several channels: directly from you at registration and during account use; automatically through your interactions with the platform; and from third-party payment and verification service providers. The categories of data we collect include:

3.1 Registration and Account Data

Full Name Date of Birth Email Address Mobile Number Username Account Password (hashed) Residential Address Nationality

This information is collected at the point of account registration and is required to create and manage your ezspin1 account, verify your identity, and ensure compliance with our age verification obligations.

3.2 Identity Verification (KYC) Data

MyKad / Passport Copy Proof of Address Selfie / Liveness Check Payment Method Proof

KYC data is collected in compliance with our identity verification obligations. Malaysian members are typically required to provide a copy of their MyKad (national identity card) and, where applicable, a recent utility bill or bank statement as proof of residential address.

3.3 Financial and Transaction Data

Deposit Records (MYR) Withdrawal Records Payment Method Details Transaction History Bonus Utilisation

We record all financial transactions on your account, including deposits via Touch'n Go eWallet, Boost, GrabPay, DuitNow QR, FPX (Maybank, CIMB, Public Bank, Hong Leong Bank), and USDT TRC20. Full payment card numbers and banking credentials are never stored directly on ezspin1's servers — such data is processed exclusively by our PCI-DS compliant payment service providers.

3.4 Gaming and Wagering Activity Data

Game Session Records Bet Histories Win/Loss Records Sports Wager Records

We maintain records of your gameplay and wagering activity, including slot game sessions, live dealer play, crash game rounds, and sports bets placed on EPL, Liga Super Malaysia, UFC, and other events. This data is used for account management, dispute resolution, bonus verification, and responsible gambling monitoring.

3.5 Technical and Device Data

IP Address Device Type & OS Browser Type Session Timestamps Geolocation (approximate)

Technical data is collected automatically when you access the ezspin1 platform. This data is used for platform security, fraud detection, session management, and to ensure the correct version of the platform is served to your device.

3.6 Communications Data

If you contact our support team via live chat or email, we retain records of those communications — including the content of your enquiry and our response — for a period of up to 24 months for quality assurance, dispute resolution, and training purposes.

Section 04

How We Use Your Data

ezspin1 processes your personal data for the following specific purposes:

Purpose	Data Categories Used	Legal Basis
Account creation and management	Registration data, KYC data	Contract performance
Identity verification (KYC / AML)	KYC data, financial data	Legal obligation
Processing deposits and withdrawals	Financial data, transaction records	Contract performance
Fraud prevention and platform security	Technical data, financial gaming activity	Legitimate interests
Responsible gambling monitoring	Gaming activity, financial data	Legal obligation / Legitimate interests
Customer support	Communications data, account data	Contract performance
Marketing communications (opted-in members only)	Registration data, preferences	Consent
Platform analytics and improvement	Technical data, gaming activity	Legitimate interests
Compliance with regulatory and legal obligations	All applicable categories	Legal obligation

Section 05

Legal Basis for Processing

ezspin1 processes your personal data one or more of the following legal bases, depending on the purpose of processing:

Contract Performance: Processing is necessary to perform our contractual obligations to you as a registered Member — including account management, payment processing, and game service delivery.
Legal Obligation: Processing is required to comply with applicable laws and regulations — including anti-money laundering (AML) obligations, age verification requirements, and financial record-keeping duties.
Legitimate Interests: Processing is necessary for the purposes of ezspin1's legitimate business interests, including fraud prevention, platform security, and service improvement — provided those interests are not overridden by your data protection rights.
Consent: Where processing is based on your freely given, specific, and informed consent — for example, receipt of marketing communications and use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Section 06

Data Sharing & Disclosure

ezspin1 does not sell, rent, or commercially license your personal data to third parties. We may share your data with the following categories of recipients only where necessary and under strict contractual protections:

6.1 Payment Service Providers

We share financial transaction data with our payment processing partners — including providers facilitating Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX transactions (Maybank, CIMB, Public Bank, Hong Leong Bank), and USDT TRC20 cryptocurrency transactions — solely to process your deposits and withdrawals. All payment partners operate under PCI-DSS standards and applicable data processing agreements.

6.2 Identity Verification Providers

KYC documents and identity data may be shared with authorised third-party identity verification services to authenticate your identity, verify age eligibility (21+), and conduct AML screening. These providers are contractually bound to process your data only for the specified verification purposes.

6.3 Game Studios and Technology Partners

Your account identifier and game session data may be shared with our licensed game studio partners to enable delivery of their games and to support dispute resolution processes. No personally identifiable data beyond what is technically necessary is shared with game studio partners.

6.4 Regulatory and Law Enforcement Authorities

ezspin1 may disclose personal data to regulatory bodies, financial intelligence units, or law enforcement agencies where required by applicable law, court order, or regulatory obligation — including connection with investigations into financial crime, fraud, or money laundering.

6.5 Professional Advisers

We may share data with legal advisers, auditors, and compliance consultants where necessary in connection with legal proceedings, regulatory audits, or corporate transactions. Such advisers are bound by professional confidentiality obligations.

No data sales: ezspin1 has never sold, and will never sell, your personal data to advertising networks, data brokers, or any third party for commercial purposes unrelated to the delivery of our platform services.

Section 07

Cookies & Tracking Technologies

ezspin1 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that enable us to recognise your session, remember your preferences, and collect anonymised analytics data.

7.1 Types of Cookies We Use

Strictly Necessary Cookies: Essential for the platform to function — including session authentication, security tokens, and load balancing. These cannot be disabled without affecting core platform functionality.
Performance and Analytics Cookies: Collect anonymised data about how Members use the platform — which pages are visited most frequently, how long sessions last, and where errors occur. This data helps us improve the platform experience.
Functional Cookies: Remember your preferences — such as language settings and previously used payment methods — to deliver a more personalised experience on return visits.
Marketing Cookies (Consent-Based): Used only where you have given explicit consent, to deliver relevant promotional content and measure campaign effectiveness. You may opt out at any time through your account settings.

7.2 Managing Cookies

You can control and delete cookies through your browser settings. Note that disabling strictly necessary cookies may prevent you from accessing certain areas of the ezspin1 platform. Most modern browsers — including those commonly used on Android and iOS devices popular among Malaysian users — provide accessible cookie management interfaces under their privacy or security settings.

Section 08

Data Retention

ezspin1 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. Our standard retention periods are as follows:

Account and Registration Data: Retained for the duration of your active account, plus minimum of 5 years following account closure, to satisfy AML record-keeping requirements.
KYC Documents: Retained for a minimum of 5 years from the date of verification, or longer if required by applicable financial intelligence regulations.
Financial Transaction Records: Retained for a minimum of 7 years in accordance with standard financial record-keeping obligations.
Gaming Activity Logs: Retained for a minimum of 2 years from the date of each session for dispute resolution and responsible gambling monitoring purposes.
Customer Support Communications: Retained for up to 24 months from the date of the communication.
Technical and Device Data: Retained for up to 12 months in aggregate form analytics and platform improvement purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data lifecycle management procedures.

Section 09

Data Security

ezspin1 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

SSL/TLS Encryption: All data transmitted between your device and ezspin1's servers is encrypted using industry-standard 256-bit SSL/TLS protocols.
Password Hashing: Account passwords are stored exclusively in hashed form using modern cryptographic hashing algorithms. ezspin1 staff cannot access your plain-text password under any circumstances.
Two-Factor Authentication (2FA): Available to all Members and strongly recommended for all account logins and withdrawal requests.
Access Controls: Internal access to personal data is restricted on a strictly need-to-know basis, governed by role-based access controls and logged for audit purposes.
Intrusion Detection: Our platform is monitored continuously for suspicious activity, including anomalous login patterns, unusual transaction volumes, and potential breach indicators.
Third-Party Security Audits: ezspin1 engages independent security specialists to conduct periodic penetration testing and vulnerability assessments of our platform infrastructure.

Security Incident Notification: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ezspin1 will notify affected Members and relevant supervisory authorities within the timeframes required by applicable law. Notification will be sent to the email address registered on your account.

Section 10

Your Rights

Subject to applicable data protection law, you have the following rights in respect of your personal data held by ezspin1. To exercise any of these rights, contact our support team via live chat or email.

Right of Access

You have the right to request a copy of the personal data ezspin1 holds about you, along with information about how it is processed. We will respond to verified access requests within 30 days.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. You may update basic account details directly from your account settings at any time.

Right to Erasure

You may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. Note that this right is subject to our legal retention obligations, which may require us to retain certain data for defined periods even after account closure.

Right to Restrict Processing

You may request that ezspin1 temporarily restrict the processing of your personal data in certain defined circumstances — for example, where you contest the accuracy of the data or object to processing based on legitimate interests.

Right to Data Portability

Where processing is based on contract or consent and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request its direct transfer to another data controller where technically feasible.

Right to Object

You have the right to object to processing of your personal data where ezspin1 relies on legitimate interests as the legal basis. You also have an unconditional right to object to processing of your data for direct marketing purposes at any time.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time by updating your preferences in your account settings or contacting our support team. Withdrawal of consent does not affect the lawfulness of any processing that took place prior to withdrawal.

Section 11

Minors & Age Verification

ezspin1 strictly prohibits use of the platform by any person under the age of 21. We do not knowingly collect personal data from persons under 21 years of age. All new Members are required to confirm they are aged 21 or above during registration and may be required to submit documentary proof of age as part of the KYC verification process.

If ezspin1 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe a minor has registered on the platform should contact our support team immediately via live chat.

Section 12

International Data Transfers

In the course of operating the ezspin1 platform, your personal data may be transferred to and processed in countries outside of Malaysia — for example, where our game studio partners, identity verification providers, or cloud infrastructure providers are based. Such transfers are made only where necessary and are governed by appropriate safeguards, which may include:

Standard contractual clauses approved by relevant data protection authorities.
Transfers to recipients in countries recognised as providing an adequate level of data protection.
Binding corporate rules or other legally recognised transfer mechanisms.

By using the ezspin1 platform and submitting your personal data, you acknowledge that your data may be transferred internationally in accordance with the safeguards described above.

Section 13

Policy Amendments

ezspin1 reserves the right to update or revise this Privacy Policy at any time. Where changes are material — for example, changes to the categories of data collected, the purposes of processing, or your legal rights — we will provide prominent notice on the platform and, where practicable, notify you by email to the address registered on your account.

The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how we protect your data. Continued use of the ezspin1 platform following any amendment constitutes your acknowledgment of the updated Policy.

Section 14

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the ezspin1 data protection team through the channels below. We aim to acknowledge all privacy-related enquiries within 5 business days and resolve them within 30 days.

Email Support: [email protected]

Live Chat: Available 24/7 via the support widget on the ezspin1 platform.

Subject Line: Please include "Privacy Request" or "Data Subject Rights" in the subject of any email enquiry to ensure prompt routing to our data protection team.

Identity Verification: For security purposes, we may require you to verify your identity before processing any data subject rights request. This is to ensure that personal data is not disclosed to, or acted upon at the request of, an unauthorised party.

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